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Company Name:
Approximate Salary:
Not Specified
Location:
Bozeman, Montana
Country:
United States
Job Type:
Technician
Position Type:
Full Time
Required Experience:
2 - 5 years
Required Education:
High School or equivalent

Audio Visual Technician: Client Services

AV Technician: Client Services Department 

SAV Digital Environments, in Bozeman, Montana, is now hiring for an AV Client Services Technician. We are a fast-growing company that provides installation and service for high-end home and business AV systems. The AV Client Services Technician is responsible for troubleshooting and installing systems in client homes, writing service orders, and working with clients over the phone to arrange service for their AV systems. 

The AV Client Services Technician works as part of a team to ensure exceptional customer service. The position requires consistent communication with clients and their representatives, coworkers, and superiorsThis communication includes over-the-phone, online, written, verbal, and in-person formats. Strong verbal and written communication skills, particularly phone skills, are essential to the completion of assigned tasks. 

Job Responsibilities: 

  • Answer calls from clients regarding service requests for AV systems 

  • Manage your online calendar and ensure items are entered and updated accurately and in a timely manner 

  • Keep Smartsheet (specialized spreadsheet) updated accurately 

  • Troubleshoot systems in clients' homes 

  • Additional duties and responsibilities, as assigned by the Service Director 

Desired Qualifications: 

  • 2-3+ years of administrative and customer service experience, preferably in a construction-related industry (architecture, AV, general contracting, etc.) 

  • Familiarity with Microsoft OfficeSmartsheet and QuickBooks  

  • Excellent customer service skills, particularly over-the-phone 

  • Strong verbal and written communication skills 

  • Ability to shift attention among various tasks and complete each with accuracy and attention to detail